Here you will find information, tips and advice in Customer Obsession topics in the form of White Papers from partners and interviews with some of the speakers at the conference. 

Go Customer Obsessed or go home

Read more about the inspirational speaker Joakim Thörn and get a sneak-peak of his presentation

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When Amazon Arrives - threats and possibilities

Read more about Emma Hernell's predictions about Amazons arrival. 

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Growing Customer Loyalty in the Age of Disruption

Conclusions from a study on the Swedish P&C Insurance Industry.

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Turning Customer Intelligence into business value

The importance of a well functioning and balance Customer Intelligence process.

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Why a silo culture fails to deliver superior customer service

Silo culture is preventing companies in the Consumer Goods industry from delivering superior customer service.

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